====== Power Cycle or Reboot ======

Sometimes When computer and network equipment is not working properly, it is best to Power cycle or reboot it. This is a common practice with personal computers. Many people know to restart there computer. With routers or other network equipment the same principal applies. Here are the basic instructions:

  - Locate the wireless router or network device. Locate the cable that goes to the power outlet
  - Unplug either the outlet from the wall, or the connector directly connected to the router or network device
  - Wait Approximately 20 seconds
  - Power back the device
  - Wait Approximately 1-5 minutes.
  - Check internet connectivity.

For more information regarding the Hstar Wireless service, please click here for a detailed PDF on our trouble shooting procedures for customers:

{{:hstarwiki:cust:gen:hstar_service_troubleshoot-v1.2.pdf|Hstar Trouble Shoot Guide}}

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